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Dirty Laundry: Products & Services

Chinese Laundry is a retailer and designer of edgy, cutting edge styles of shoes with an online store as well as has four physical brick and mortar locations located at 808 The Shops At Mission Viejo in Mission Viejo, California; Miracle Mile Shops at 3663 Las Vegas Boulevard South, Suite 20 in Las Vegas, Nevada, Fashion Show Mall at 3200 Las Vegas Boulevard, South, Suite 1780 in Las Vegas, Nevada, and at Topanga Westfield Mall at 6600 Topanga Cyn Boulevard, #2046 in Canoga Park, California.  Their footwear can be found at major department and specialty stores including Macy's and Nordstrom. 

Dirty Laundry: Company Background

Chinese Laundry stems from Cels Enterprises, Inc., founded in 1971 by Robert and Carol Goldman, a privately held woman's footwear company with headquarters in Los Angeles, California. From its origins as a shoe manufacturer selling to mass merchants, Cels Enterprises, Inc. has steadily expanded its influence in the fashion footwear industry. Consumer research and creative insight have led to the development of 7 branded divisions within the Chinese Laundry Family:  Chinese Laundry, launched in 1981; CL By Laundry, a recent addition to the Chinese Laundry Family, debuting in 2003; Dirty Laundry, a youthful, urban street-smart line; CL Wash, a sporty couture collection geared towards young women; and lastly, Little Laundry, Chinese Laundry's debut line of footwear for young girls.

Dirty Laundry: Customer Feedback & Reviews

Chinese Laundry has been reviewed on Zappos by Jessica from Ohio.  She rates the Roxana shoe 5 starsout of a possible 5 stars! The average customer rating for Chinese Laundry Faith Tall boots is 4.9 out of a possible 5 stars with Macy's based on 19 reviews. Consumers 4 who have purchased CL by Chinese Laundry Women's Flashlight Boots through rate the footwear at 4.3 out of a possible 5 stars.  Chinese Laundry is rated 4.5 out of a possible 5 stars on Yelp, where their Mission Viejo store in California is concerned. 


Dirty Laundry: Business Credibility & Trustworthiness

Chinese Laundry has been a Better Business Bureau (BBB) Accredited Business since September 28, 2011. On a scale of A+ to F, The Better Business Bureau (BBB) gives Chinese Laundry an elite grade of A+, the highest grade a business can possibly attain for response and resolution(s) to complaints through the bureau.  Chinese Laundry is The Official Sponsor of The Miss Universe and Miss USA Pageant for 2012. 

Dirty Laundry: Website Popularity & Google Ranking possesses a global Alexa Traffic Rank of 144,935. has an Alexa Traffic Rank in The United States ranking at 48,788. has 696 other website that link into their own website. has attained a Google Page Rank of 4 out of a possible 10 points.

Dirty Laundry: Social Media Presence

Chinese Laundry has an active Facebook account that has 27,611 likes attributed to the page!  Chinese Laundry can also be found on Twitter where the shoe retailer has tweeted 4,536 times.  Chinese Laundry is following 976 other profiles and has 10,587 followers.  The Official Chinese Laundry YouTube Channel is viewable by interested consumers on YouTube.  The channel has 53 subscribers and has had 31,264 video views.  You can find the shoe retailer on Instagram as well here.  And, of course,  Chinese Laundry maintains a Pinterest account with 36 boards and 99 pins attached to it.  They have only one like at this time.  They are following 46 other Pinterest profiles and have 592 followers.  In addition, one can find Chinese Laundry's blog on Tumblr here. 

Dirty Laundry: Website Security & Safety has been assessed for safety by Norton Safeweb and found to be safe from computer and identity threats as well as other annoyance factors. In addition, has been tested for safety functionality by McAfee Secure Site Advisor.  You can feel secure in knowing that McAfee concurs with the findings concluded by Norton Safeweb and finds the site to be safe to visit and use.

Dirty Laundry: Pricing & Packages

Chinese Laundry offers a varied selection of different styles of shoes to fit every style and foot attire need.  Shoes are priced from just under $40 to about $200, depending on the material and style of the shoe.  Their shoes are a little on the higher end as far as pricing goes, but for the quality you get when purchasing their products, the price is well worth paying!

Dirty Laundry: Shipping Rates & Policies

United States Shipping Charges

Free Shipping offers are for domestically shipped orders only.

  • Free shipping applies to UPS Ground shipping only.
  • Express shipping (2-Day and Overnight) are not included in the Free Shipping offers.
    • APO/FPO orders must be placed using the International checkout option in the shopping cart.
  • There is no shipping to PO Boxes.
  • Shipping to Alaska, Hawaii and Puerto Rico is $25.

The Continental United States

Purchases From $0-$50

  • Standard Shipping - $9.59
  • Second Day Air - $21.50

Purchases From $50.01-$100

  • Standard Shipping - $10.50
  • Second Day Air - $22.50

Purchases From $100.01 - $150

  • Standard Shipping - $11.50
  • Second Day Air - $24.50
Purchases from $150 - $250
  • Standard Shipping -$13.50
  • Second Day Air - $25.50

Purchases from $250.01 - $350

  • Standard Shipping - $15
  • Second Day Air - $26.50

Purchases from $350.01 - $450

  • Standard Shipping - $16
  • Second Day Air - $27.50

$450.01 Plus

  • Rates may vary.
Dirty Laundry: Payment Methods Accepted

Chinese Laundry accepts payments in the payment forms listed below.

  • American Express Card
  • Mastercard
  • Visa Card
  • Discover Card
  • PayPal

Chinese Laundry cannot accept payments in the payment forms listed below.

  • Bill Me Later
  • Personal Checks
  • Cashier's Checks
  • Money Orders
  • Cash
  • Western Union
  • JCB
  • Diner's Club

If you have a coupon discount code you would like to implement in your order to reduce its cost, enter it here before entering your credit card information or before signing into PayPal to complete your secure payment transaction.

Dirty Laundry: Returns, Refunds & Exchange Policy

Chinese Laundry offers returns within a 30 day period for unworn items.  A guarantee is in place with Chinese Laundry against manufacturer's defects within 60 days of purchase.  Chinese Laundry offers exchanges for a different size or color shoes, if necessaryTo make an exchange, fill out the exchange information on your packing slip and they will address this issue.

  • and Chinese LaundryStores operate separately.
    • Online returns cannot be accepted at Chinese Laundryretail locations.
      • Include your packing slip with returns, specifying that you want a refund.
        • Shipping is non-refundable.
Return and Exchange Address
Chinese Laundry
3485 South La Cienega Boulevard
Los Angeles, California 90016
Chinese Laundry: Product images & screenshots
Chinese Laundry Coupons
Get Up To 30% Off Select Dirty Laundry Footwear at Macys @ Chinese Laundry
Get Up To 70% Off Dirty Laundry At Amazon @ Chinese Laundry
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Get Up To 30% Off Select Dirty Laundry Footwear at Macys @ Chinese Laundry
Get Up To 70% Off Dirty Laundry At Amazon @ Chinese Laundry